Contact information
Contact Information
At Laulin, we are committed to providing excellent customer service. If you have any questions regarding your order, digital downloads, payments, or our policies, please contact us using the information below.
Business Information
Business Name:
Laulin
Customer Support Email:
support@laulin.at
General Inquiries:
info@laulin.at
Privacy Requests:
privacy@laulin.at
Legal Inquiries:
legal@laulin.at
Customer Support
Our support team can assist you with:
- Order questions
- Download assistance
- Payment issues
- Refund requests
- Technical problems
- Account questions
- Privacy requests
- General inquiries
Support Hours
Customer support is available Monday through Friday.
- Monday – Friday: 09:00 – 17:00 (Central European Time)
- Saturday: Closed
- Sunday & Public Holidays: Closed
We aim to respond to all customer inquiries within 1–2 business days.
Order Support
When contacting us regarding an order, please include:
- Your full name
- Your order number
- The email address used for purchase
- A detailed description of your question or issue
- Screenshots (if applicable)
Technical Support
If you experience issues downloading or opening your digital products, please include:
- Your device type
- Your operating system
- Your web browser
- The exact error message
- Screenshots if available
Privacy Requests
For requests relating to your personal data, including access, correction, deletion, or GDPR rights, please contact:
Email:
privacy@laulin.at
Response Times
We strive to respond to:
- General inquiries within 2 business days.
- Technical support requests within 1 business day.
- Refund requests within 3 business days.
- Privacy requests within the timeframes required by applicable law.
Language
Support is available in English. Additional languages may be supported depending on availability.