Shipping policy
Digital Delivery & Shipping Policy
Thank you for shopping with Laulin. We specialize exclusively in premium digital art book guides delivered electronically. Because our products are digital, no physical shipping is required.
Laulin does not sell or ship physical products. Every purchase is delivered digitally through Shopify immediately after your payment has been successfully processed.
1. Digital Product Delivery
All products available on laulin.at are downloadable digital files. After your payment has been successfully completed, Shopify will provide access to your purchased files.
Delivery may include:
- Instant download links on the order confirmation page
- Download links sent by email
- Customer account access (when applicable)
2. Delivery Time
Digital products are generally available immediately after payment confirmation.
In some cases, delivery may take several minutes depending on:
- Payment verification
- Shopify processing
- Email provider delays
- Temporary network issues
Most customers receive access within a few minutes.
3. Order Confirmation
After placing your order, you will receive an order confirmation email containing details of your purchase.
Once payment has been confirmed, a second email containing download information may be sent depending on your checkout method.
4. Download Access
Customers are responsible for downloading and safely storing purchased files.
We recommend downloading your purchases immediately after receiving access.
5. File Formats
Our products may be delivered in one or more of the following formats:
- ZIP archives
- Image files
- Other downloadable digital formats described on the product page
6. Download Problems
If you experience difficulties downloading your files, please contact us before requesting a refund.
Please include:
- Your order number
- Your purchase email address
- Description of the issue
- Any error messages
- Screenshots if available
Support Email:
support@laulin.at
7. Incorrect Email Address
Customers are responsible for providing a valid email address during checkout.
Laulin cannot be responsible for failed delivery caused by incorrect customer information.
8. Spam & Junk Mail
If you have not received your download email within a reasonable period, please check:
- Spam folder
- Junk folder
- Promotions folder
- Social folder (Gmail)
9. Payment Verification
Certain orders may require additional payment verification before download access is granted.
This helps protect both our customers and our business from fraudulent transactions.
10. International Delivery
Since our products are delivered digitally, they are available worldwide wherever Shopify services are accessible.
No customs duties, import taxes, or shipping charges apply to digital downloads.
11. Shipping Fees
Because all products are delivered electronically, there are no shipping costs or delivery fees.
12. Physical Products
Unless specifically stated on a product page, Laulin does not sell or deliver printed books or other physical merchandise.
13. Failed Downloads
If a technical issue prevents successful delivery, please contact us. We will work to restore access or provide an alternative download method where appropriate.
14. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing information.
- Using a compatible device.
- Maintaining internet access.
- Downloading purchased files promptly.
- Keeping copies of purchased digital products for personal use.
15. Contact Us
If you have any questions regarding digital delivery or your purchase, please contact us.
Laulin Support
Email: support@laulin.at
16. Policy Updates
Laulin reserves the right to update this Digital Delivery & Shipping Policy at any time. Changes become effective immediately upon publication on our website unless otherwise required by applicable law.